Balloon Basics Guide

HOURS OF OPERATION Monday–Friday (ET) 8:30 a . m . –6:30 p . m . Saturday (ET) 9:30 a . m . –2:30 p . m . Bogart Showroom Hours: Monday–Friday (ET) 8:00 a . m . –5:00 p . m . CONTACT INFORMATION PHONE: • Sales: Toll Free 800-241-2094 USA • Sales: Toll Free 866-438-2342 Canada, Puerto Rico, USVI, + Guam • Customer Service: Toll Free 800-972-7029 USA, Canada, Puerto Rico, USVI, + Guam • Accounting/Billing: Toll Free 800-898-3010 USA, Canada, Puerto Rico, USVI, + Guam • Local 706-548-1588 USA • Local 706-425-2626 All other countries FAX: • Toll Free 800-880-9759 USA, Canada, Puerto Rico, USVI, + Guam • Local 706-546-8482 USA • Local 706-549-5840 All other countries WEBSITE: www.burtonandburton.com EMAIL: sales@burtonandburton.com customerservice@burtonandburton.com MAIL: SHIPPING F.O.B. Bogart, Georgia. Current rates apply. Domestic orders placed before 12 noon (ET), Monday through Friday, are typically shipped the same day. After 12 noon (ET), orders are shipped the following business day. International orders are subject to next day processing and can encounter delays. Adjustments made to these orders, once processed, are subject to a $25 service charge(s). Orders are shipped via ground service unless you instruct otherwise. Our main freight carrier is FedEx ® Corporation. Other methods are available including, but not limited to, the United States Postal Service™ (USPS™), common carrier freight lines, and airlines. When choosing an alternate service, certain restrictions may apply and additional charges may result. Rush delivery service is available via FedEx Priority Overnight ® , FedEx Standard Overnight ® , FedEx 2Day ® , and FedEx Express Saver ® , all at charges greater than ground service. Please remember that rush delivery charges are based on dimensional weight or real weight (whichever is greater) and result in higher freight charges. The number of delivery days is based on the number of business days following the day of shipment (not including Saturday, Sunday, or holidays). This APPROXIMATION may vary, and weather-related delays are not subject to freight refunds or adjustments. burton + BURTON ® 325 Cleveland Road Bogart, GA 30622 USA

WHOLESALE ONLY $200 minimum opening order requirement .

$75 minimum reorder . ($5 service charge for orders less than $75.) please note that prices are subject to change without prior notice . Certain products may be subject to future ship dates (not available for immediate shipment). Please ask for details. WAYS TO ORDER 1. Telephone: If this is your first order, please have the following available: • Telephone Number, Business Name, and Address • State Tax Resale Number* (*Customers operating in GA, IL, TX, or NV must complete and submit a Sales Tax Certificate prior to initial shipment. Blank forms are available on our website. Click Customer Service on the footer.) • Business Owner’s Name Ensure that your order is complete. Make a list of product numbers, quantities, and brief descriptions. Please read the product number first and the quantity ordered second. Each product will be verified with a brief description. Due to rapid order processing, additions or deletions to orders are not possible once an order is submitted. 2. Website: www.burtonandburton.com 3. Fax: 800-880-9759 The placement of an order neither constitutes nor implies acceptance of said order. Orders are subject to final acceptance in Bogart, Georgia. burton + BURTON ® , at its sole discretion, may choose to refuse to accept and fulfill an order. WAYS TO PAY CREDIT CARDS: If you wish to pay with a credit card, please have the card number, the expiration date, the security code, the person’s name imprinted on the card, and the billing address (street address and ZIP Code™) for the card being used available at the beginning of the order. We accept: All C.O.D. orders will have additional charges imposed by the shipping carrier. These charges are per the carrier, not burton + BURTON ® , and typically increase from year to year. C.O.D.–CHECK: If you wish to pay with a company check, the name of your bank, bank account number, bank routing number (A.B.A. number), and bank telephone number must be on file with us. Please make checks payable to burton + BURTON ® . Returned, unpaid check charge is $30 per check and/or applicable attorney’s fees for cost of collection. C.O.D.–CASH:  If you wish to pay with cash, your order will incur additional handling surcharges. Money (actual currency) for the amount of the order should be ready upon delivery. Please note that neither a personal check, company check, cashier’s check, nor money order will be accepted on orders coded as C.O.D.–CASH. C.O.D.–CASHIER’S CHECK OR MONEY ORDER: If you wish to pay with a cashier’s check or money order, please have the exact amount of the order drafted on the document upon delivery. Please note that neither a personal check, company check, nor cash will be accepted on orders coded as C.O.D.–CASHIER’S CHECK OR MONEY ORDER. ALL INTERNATIONAL ORDERS REQUIRE PREPAYMENT. CLAIMS/DAMAGES Your satisfaction is important! If you have concerns regarding damaged or defective products, did not receive merchandise you ordered, or received incorrect merchandise, please contact one of our friendly Customer Service Specialists at 800-972-7029 within 48 hours of receipt. RETURNS Please observe the following guidelines: 1. All returns must be authorized by a member of our Customer Service Department prior to returning the merchandise. To obtain return authorization, call or email us: customerservice@burtonandburton.com. Upon approval, the goods must be returned with a copy of the invoice and in the original packing materials including the brown outer cartons. Products not returned in this manner may be subject to refusal. 2. Returns must be made within 30 days of the date of purchase. 3. Seasonal merchandise is not subject to return. 4. Misused or abused products may not be returned and will not be accepted/credited. This includes balloons that have been punctured or cut. 5. Credit due will be applied to your account after receipt and evaluation of returned merchandise. 6. Returned merchandise is subject to a 20% restocking service charge.

Daytime. Nighttime. Anytime. ® Shop online 24 hours a day at www.burtonandburton.com.

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