Balloon Basics Guide

SERVICE DIRECTORY

HOURS OF OPERATION Monday–Friday (ET) 8:30 AM –6:30 PM Saturday (ET) 9:00 AM –3:00 PM Bogart Showroom Hours: Monday–Friday (ET) 8:30 AM –5:00 PM CONTACT INFORMATION Phone: • Sales: 800-241-2094 (USA) • Sales: 866-438-2342 (Canada, Puerto Rico, USVI, + Guam) • Customer Service: 800-972-7029 (USA, Canada, Puerto Rico, USVI, + Guam) • Accounting/Billing: 800-898-3010 (USA, Canada, Puerto Rico, USVI, + Guam) • Local: 706-548-1588 (USA) Fax: • 800-880-9759 (USA, Canada, Puerto Rico, USVI, + Guam) • Local: 706-546-8482 (USA)

WHOLESALE ONLY $250 minimum opening order requirement.

$100 minimum reorder. ($5 service charge for orders less than $100.) Please note that prices are subject to change without prior notice. Certain products may be subject to future ship dates (not available for immediate shipment). Please ask for details. HOW TO ORDER 1. Telephone: If this is your first order, please have the following available: • Telephone number, business name, and address • Business owner’s name • State Tax Resale Number* (*Customers operating in states with sales tax must complete and submit a Sales Tax Exemption Certificate prior to initial shipment. Blank forms are available on our website. Click Customer Service on the footer.) Ensure that your order is complete. Make a list of product numbers, quantities, and brief descriptions. Please read the product number first and the quantity ordered second. Each product will be verified with a brief description. Due to rapid order processing, additions or deletions to orders are not possible once an order is submitted. 2. Website: www.burtonandburton.com 3. Fax: 800-880-9759 (This method may result in slower processing.) The placement of an order neither constitutes nor implies acceptance of said order. Orders are subject to final acceptance in Bogart, Georgia. burton + BURTON ® , at its sole discretion, may choose to refuse to accept and fulfill an order. HOW TO PAY We accept VISA ® , MasterCard ® , Discover ® , and American Express ® . Please have the credit card number, the expiration date, the security code, the person’s name imprinted on the card, and the billing address (street address and ZIP Code™) for the card being used available at the beginning of the order. We recommend using credit cards instead of debit cards. If a debit card is used, we are not responsible for bank fees incurred as a result of holds placed on your account and a lack of available funds. ALL INTERNATIONAL ORDERS REQUIRE PREPAYMENT. CLAIMS/DAMAGES Your satisfaction is important! If you have concerns regarding damaged or defective products, did not receive merchandise you ordered, or received incorrect merchandise, please contact one of our friendly Customer Service Specialists at 800-972-7029 within 48 hours of receipt. RETURNS Please observe the following guidelines: 1. All returns must be authorized by a member of our Customer Service Department prior to returning the merchandise. To obtain return authorization, call or email us: customerservice@burtonandburton.com. 2. Upon approval, the goods must be returned with a copy of the invoice and in the original packing materials including the outer cartons. Products not returned in this manner may be subject to refusal. 3. Returns must be made within 30 days of the date of purchase. 4. Seasonal merchandise is not subject to return. 5. Misused or abused products may not be returned and will not be accepted/ credited. This includes balloons that have been punctured or cut. 6. Credit due will be applied to your account after receipt and evaluation of returned merchandise. 7. Returned merchandise is subject to a 20% restocking service charge.

• Local: 706-549-5840 (All other countries)

Website: www.burtonandburton.com

Email: sales@burtonandburton.com customerservice@burtonandburton.com

Mailing Address: burton + BURTON ® 325 Cleveland Road Bogart, GA 30622 USA SHIPPING

F.O.B. Bogart, Georgia. Current rates apply. International parcel orders do not ship the same day. Adjustments made to these orders, once processed, are subject to a $25 service charge(s). Orders are shipped via ground service unless you instruct otherwise. Our main parcel carrier is FedEx ® Corporation. Other methods are available including, but not limited to, the United States Postal Service™ (USPS™) and common carrier freight lines. When choosing an alternate service, certain restrictions may apply and additional charges may result. Rush delivery service is available via FedEx Priority Overnight ® , FedEx Standard Overnight ® , FedEx 2Day ® , and FedEx Express Saver ® , all at charges greater than ground service. Please remember that expedited shipping charges are much higher than ground parcel charges. Delivery days provided by the carriers are considered estimates and are not guaranteed.

Daytime. Nighttime. Anytime. ® Shop online 24 hours a day at www.burtonandburton.com.

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Phone 800-241-2094 + Fax 800-880-9759